FAQ

How does it work?

Simple. You give us your mobile number so once a week we can send you a text message offering you something amazing to buy (no obligation). Drops sell out fast, so don’t sleep on something you’re interested in. If you’re not interested, ignore it. If you can’t pass it up, text us back, and we’ll charge your credit card on file and ship it to you. *We’re currently only shipping in the USA.

How do I update my credit card or shipping address?

Subscribers can update their shipping & credit card information from the 213Deli portal. Simply text ACCOUNT to 1-833-213-8267 to access your profile and update your information.

How do I STOP getting text from 213Deli?

Simple. Just text STOP to any message you get from us.

Can I return something I buy from 213Deli?

Not right now, but we’re sure you’re gonna love everything you buy!

Where do orders ship from and how much does shipping cost?

Orders ship from Los Angeles, of course. Shipping is always free.

Can I ship to a friend?

Not right now but we’re working on it and will let you know when that’s an option

How do I share 213Deli with friends?

With your referral link! Just text ACCOUNT to 1-833-213-8267 to get your unique link, and then send it to all your friends. You’ll get $5 off your purchase after each friend you refer makes their first purchase. That’s $5 off for every friend who purchases. The more friends who sign up and purchase, the more discounts you get. $5 credits accumulate and are credited automatically, so if 10 of your friends buy, you’ll get $50 off your next purchase.

Is my personal information safe?

We prioritize the security of your billing information by employing a reliable third-party billing provider. This means that your complete credit card number is never stored within our system. In addition, we adhere to the strictest security standards as a PCI level-1 compliant organization, ensuring the utmost protection for your payment details.

To safeguard your personal information, our website employs SSL-level encryption. This encryption technology ensures that your data remains secure and accessible solely to you. Your password is stored using one-way encryption, guaranteeing its confidentiality even from us. As a result, only you possess knowledge of your password. During the login process, our system verifies whether the entered password matches the one used during sign-up. However, this information remains concealed from others.

We deeply value our customers and prioritize your online safety. Rest assured that we take these matters seriously. For further details, please refer to our privacy policy.

Did we miss anything?

Email us at hi@213deli.com with any other questions you have.

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